FAQ

Creating an account at SpinPals Casino is quick and straightforward. Visit our website and click the 'Sign Up' or 'Register' button at the top of the page. You'll need to provide some basic information including your email address, create a secure password, and verify that you're of legal age to play (21+ in most states). Once you've completed the registration form, you'll receive a verification email. Click the link in that email to activate your account. Upon successful verification, you'll automatically receive your welcome bonus of 30,000 Gold Coins and 3 Sweeps Coins, no deposit required. The entire process takes just a few minutes, and you'll be ready to explore our collection of over 300 exciting casino games from top providers like Pragmatic Play and BGaming.

At SpinPals Casino, we operate using a dual-currency system that's common among sweepstakes casinos in the US. Gold Coins (GC) are our primary virtual currency used for entertainment purposes only. They have no real-world cash value and cannot be redeemed for prizes. You can receive Gold Coins through our welcome bonus (30,000 GC), by purchasing coin packages, or through daily login bonuses. Sweeps Coins (SC), on the other hand, are our promotional virtual currency that can potentially be redeemed for cash prizes or gift cards after meeting playthrough requirements. You receive Sweeps Coins as a free bonus alongside Gold Coin purchases, through our welcome offer (3 SC), daily login bonuses, social media contests, or by requesting them through mail-in entries (no purchase necessary). This dual-currency system allows us to operate legally as a sweepstakes casino while giving players opportunities to win real prizes.

SpinPals Casino offers several types of bonuses to enhance your gaming experience. Our welcome bonus gives new players 30,000 Gold Coins and 3 Sweeps Coins automatically upon registration with no deposit required. For your first purchase, we offer a generous package of 2,300,000 Gold Coins plus 23 Sweeps Coins for just $20. We also provide daily login bonuses that reward consistent players with free coins each day you visit the site. Our refer-a-friend program allows you to earn 100,000 Gold Coins and 10 Sweeps Coins when friends sign up using your unique referral link and make a minimum $10 Gold Coin purchase. Unlike traditional online casinos, our sweepstakes model means there are no complicated wagering requirements for Sweeps Coins. Once you've played through your Sweeps Coins at least once, they become eligible for redemption, subject to our verification process and minimum redemption thresholds. Check our promotions page regularly, as we frequently update our bonus offerings.

SpinPals Casino accepts several secure payment methods for purchasing Gold Coins packages, which come with free Sweeps Coins as a bonus. We currently support major credit cards including Visa and MasterCard, ensuring convenient and secure transactions. When making a purchase, your payment information is protected by advanced encryption technology to maintain the highest security standards. The minimum purchase amount is typically $10, though this may vary depending on the specific coin package you select. All transactions are processed in US Dollars (USD). Please note that while purchasing Gold Coins, the Sweeps Coins you receive are given as a promotional bonus and not directly purchased. This distinction is important as it allows us to operate as a legal sweepstakes casino. If you encounter any issues with payments, our customer support team is available to assist you via live chat or email at support@spinpals.com.

SpinPals Casino offers an extensive library of over 300 exciting casino games from renowned software providers including Pragmatic Play, BGaming (Softswiss), Booming Games, Evoplay, Hacksaw Gaming, and several others. Our diverse game selection includes popular slots like Lucky Lu with its Asian theme and 5 paylines, the adventure-filled Blackbeard's Bounty featuring 243 ways to win, and the fishing-themed Big Bass series from Pragmatic Play. We also offer innovative titles like Sugar Rush 1000 with its cluster pays mechanism and sweet-themed symbols. For players who enjoy classic gaming experiences, we have options like Arrow Slot with its traditional slot symbols and bonus wheel features. Our game library is regularly updated with new releases to ensure there's always something fresh to explore. All games at SpinPals can be played using either Gold Coins for fun or Sweeps Coins for the chance to win redeemable prizes. Each game features detailed information about paylines, bet sizes, and special features to help you choose the perfect game for your playing style.

SpinPals Casino provides comprehensive customer support to ensure all your gaming questions and concerns are addressed promptly. Our primary support channels include live chat and email support at support@spinpals.com. The live chat feature is accessible directly from our website by clicking the support icon, typically located in the bottom corner of the screen. This service offers the fastest response times and is ideal for urgent queries. For more detailed inquiries or account-specific issues, email support is available 24/7, with responses typically provided within 24 hours. Our support team is trained to assist with various matters including account verification, bonus inquiries, game-related questions, payment issues, and technical support. Before contacting support, we recommend checking this FAQ section as many common questions are already answered here. Additionally, we maintain an extensive help center with detailed guides on how to use our platform. SpinPals is committed to providing exceptional customer service, ensuring your gaming experience remains smooth and enjoyable.